Online Casino CRM Specialist

Join Novibet as Online Casino CRM Specialist and Drive Global Growth!

Are you ready to take on a key role in a dynamic, fast-growing company? If you have a passion for Online Casino and thrive in a fast-paced environment, this could be the right opportunity for you.

Who We Are

Founded in 2010, Novibet is a leading GameTech company with a strong international presence. We operate in diverse markets, including Greece, Cyprus, Ireland, Canada, Brazil, Mexico, Chile, Ecuador, Finland, Italy, and New Zealand. With offices in Greece, Malta and Brazil,  our mission is to deliver unparalleled sports betting and online gaming experiences to our rapidly expanding customer base.

Why Novibet

At Novibet, we are proud to be certified as a Great Place to Work, consecutively since 2021, reflecting our commitment to developing a positive, inclusive, and supportive work environment. Join us, and you will be part of a team of over 1,000 people worldwide that values collaboration, innovation, and personal growth.

What you will work on

• Assisting the Casino CRM Manager in monitoring the performance of providers and addressing any outstanding tasks.
• Developing and executing strategies to expand the customer base, increase sales and traffic, and utilize CRM, Loyalty, and Credit programs.
• Managing the creation of annual and seasonal plans to support program and business objectives.
• Designing and implementing a customer contact strategy to ensure timely and accurate delivery of marketing strategies for achieving business goals.
• Assessing customer satisfaction levels and taking corrective actions when necessary.
• Segmenting the player base based on casino activity criteria to optimize retention outcomes.
• Establishing and implementing best practices for database marketing processes, including measurement, evaluation, data capture, maintenance, and customer/prospect list selection, and communicating program results.
• Enhancing customer experience by creating customer journeys using the Οptimove tool, executing campaigns, and analyzing their effectiveness.
• Approving all communications targeting casino players.
• Analyzing competitor approaches to attract players and working on maximizing results.
• Taking ownership of end-to-end campaign planning, including idea generation, briefing, resource allocation, analysis, reporting, and optimization, ensuring adherence to budget and deadlines.
• Evaluating ongoing campaigns to improve efficiency and return on investment (ROI).

What you bring

• Degree in Marketing, or Business Administration from an accredited University
• Adaptability and a good understanding of online gaming products and knowledge of the industry
• Results driven self-starter with good communication and analytical skills
• Interest in and meticulous eye for improving user journeys and user experience
• Data driven background with experience in reporting
• Strong written and verbal communication skills
• Excellent Knowledge of English language and knowledge of an extra language would be considered as an extra asset

What we offer

We truly value our people at Novibet! Within our vibrant, dynamic, and fast-paced environment, we encourage everyone to reach their full potential while enjoying every step of the journey. Here’s how we make that happen:

• 💰Competitive Compensation: Attractive salary and bonus scheme
• 🧑‍⚕️Health insurance:  Group health & medical insurance package
• 💻Top-Notch Equipment: All the tools you need for your role
• 🚀Career Growth: Focused career development, performance management, and training opportunities
• 🚗Alternative Transportation: Shuttle buses & Carpooling options
• 🌍Inclusive Environment: A welcoming, international, and multicultural team
• 🎉Engaging Activities: Exciting events, sports, and team-building activities

At Novibet we value diversity and are committed to an inclusive and equitable  workplace. All decisions regarding recruitment, hiring, promotion, compensation, employee training and development, and all other terms and conditions of employment, are made without regard to race, religious beliefs, color, gender identity, sexual orientation, marital status, disability or chronic disease, age, ancestry or place of origin.