German Speaking Customer Assistance Coordinator

Patrique Mercier Recruitment is pleased to present an exciting opportunity for a German Speaking Customer Assistance Coordinator. This role is designed for individuals who are passionate about providing outstanding customer service and are fluent in German, eager to assist clients from diverse backgrounds.

In this position, you will serve as a primary point of contact for German-speaking clients, addressing inquiries and providing solutions in a timely and effective manner. Your communication skills and problem-solving abilities will be vital in ensuring a high level of customer satisfaction.

• Act as the first point of contact for German-speaking customers, addressing inquiries and providing assistance.
• Resolve customer issues efficiently, ensuring client needs are met promptly.
• Maintain clear and concise communication with clients via phone, email, and chat.
• Document interactions and track customer feedback to improve service quality.
• Collaborate with various departments to facilitate effective resolutions for complex issues.
• Provide clients with product information, service updates, and follow-ups.
• Continuously seek ways to enhance customer experience and operational efficiency.

• Fluent in German and proficient in English; additional languages are a bonus.
• Experience in customer service or assistance roles is preferred.
• Strong communication and interpersonal skills.
• Ability to work independently as well as in a team environment.
• Excellent problem-solving skills and attention to detail.
• Familiarity with customer support software and tools is advantageous.
• Eagerness to learn and adapt in a fast-paced working environment.

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )