E-commerce Support Specialist - Work remote worldwide, no experience needed.

The House of Mercier is thrilled to present an exciting opportunity for the role of E-commerce Support Specialist, where you can work remotely from anywhere in the world! This entry-level position is designed for individuals eager to dive into the e-commerce industry, with no prior experience required. As an E-commerce Support Specialist, your key responsibility will be to assist customers in navigating our online store and provide support for any inquiries they may have.

Join our friendly and dedicated team focused on delivering exceptional customer service to a diverse, global clientele. We provide comprehensive training to ensure you have all the tools you need to succeed. If you have a passion for working with people, a knack for problem-solving, and appreciate the flexibility of remote work, we encourage you to apply!

• Handle customer inquiries through email, chat, and social media regarding their orders and products.
• Address and resolve customer issues swiftly and professionally to maintain high levels of satisfaction.
• Guide customers through the shopping process and assist them with any technical difficulties.
• Support the processing of orders, returns, and exchanges in accordance with company procedures.
• Collect and relay customer feedback to enhance service and product offerings.
• Participate in regular training to remain knowledgeable about our products and best practices in customer service.

• A desire to learn about the e-commerce industry and a strong focus on customer service.
• Excellent communication skills, both written and verbal.
• Ability to work autonomously and manage tasks in a remote environment.
• Basic computer skills and familiarity with online shopping platforms.
• A proactive attitude toward problem-solving and customer engagement.
• Strong organizational skills with the ability to prioritize and manage multiple requests.
• A reliable internet connection for remote work purposes.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan